Municipal complaints

Details

Last Updated: Wednesday, 15 March 2023 17:41

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To lodge municipal complaints, kindly report your complaint to the City of Tshwane Call Centre on 012 358 9999, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. They will acknowledge your email by sending you a Reference Number.

For municipal complaints that have not been resolved within a reasonable time (only once you have obtained a Reference Number), you may email it to your Ward Councillor at This email address is being protected from spambots. You need JavaScript enabled to view it. for escalation, in the following format:

Electricity Related Issues

1. Name and surname

2. Physical address including suburb

3. Area outage or single residence?

4. Traditional or Pre-paid?

5. Time & date when you logged the call

6. Reference Number

Street light Issues -This email address is being protected from spambots. You need JavaScript enabled to view it.

1. Name and surname

2. Physical address:

3. Street name & Suburb, and between which intersections the lights are out:

4. Pole Numbers

5. Time & date when you logged the call

6. Reference Number

Water and Sanitation Issues -

1. Name and surname

2. Physical address includindlg suburb

3. Area affected or single residence:

4. Issue: (burst pipe/sewerage overflowing)

5. Time & date when you logged the call

6. Reference Number

Potholes Issue - This email address is being protected from spambots. You need JavaScript enabled to view it.

1. Name and surname

2. Physical address includindlg suburb

3. Exact location of the pothole:

4. Image: (Photo of the Pothole)

5. Time & date when you logged the call

6. Reference Number

The councillor for Ward 46 is Pieter van Heerden (email: This email address is being protected from spambots. You need JavaScript enabled to view it., Cell 072 858 1388). The DA website is da.org.za.